Privacy Policy

At Serbisyo Kapitbahay (accessible from https://serbisyokapitbahay.web.app), the privacy of our visitors and users is of paramount importance to us. This Privacy Policy document outlines the types of personal and technical information collected and recorded by Serbisyo Kapitbahay, how we use it, and your rights under applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and international standards.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at support@serbisyokapitbahay.com or via our Contact Us page.

1. Information We Collect

When you use Serbisyo Kapitbahay as a customer, service professional, or website visitor, we may collect the following categories of information:

• Account & Contact Information: Name, email address, mobile phone number, and location address provided during registration or service booking.
• Service Request & Booking Details: Service type (e.g., plumbing, electrical, appliance repair), preferred appointment date and time, service location, and communication between customers and service professionals.
• Professional Verification Documents: Government-issued identification, certifications, and background verification records submitted by service professionals.
• Log & Technical Data: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and device identifiers.

2. How We Use Your Information

We use the collected information for legitimate operational purposes, including to:

• Connect households with verified, skilled neighborhood service professionals.
• Process and manage service reservations, scheduling, quotes, and status notifications.
• Verify the identities and credentials of service professionals to ensure community safety.
• Maintain, improve, personalize, and optimize platform performance and user experience.
• Detect, prevent, and address security incidents, fraud, or misuse of the platform.
• Comply with legal obligations under Philippine and international law.

3. Google AdSense & Cookie Disclosures

Google is one of the third-party vendors on our website. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to Serbisyo Kapitbahay and/or other sites on the Internet.

• Google DART Cookie: Google uses cookies, including the DoubleClick DART cookie, to serve relevant advertisements to users across the web.
• Personalized Advertising: Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Serbisyo Kapitbahay. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see.
• Opting Out of Personalized Advertising: Users may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendors' use of cookies for personalized advertising by visiting AboutAds.info Choices or the Network Advertising Initiative (NAI) Opt-Out Page.

Note that Serbisyo Kapitbahay has no access to or control over these cookies that are used by third-party advertisers.

4. Third-Party Privacy Policies

Serbisyo Kapitbahay's Privacy Policy does not apply to other advertisers, websites, or external links. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

5. Data Security and Protection

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard TLS encryption for all data transmissions, secure cloud storage via Google Firebase (Google Cloud Platform), and restricted administrative access.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing booking services, resolving disputes, and adhering to legal, accounting, or regulatory requirements. Users may request account deactivation and data deletion at any time by contacting our support team.

7. Your Rights Under the Philippine Data Privacy Act

Under Republic Act No. 10173, users in the Philippines have statutory privacy rights, including:

• Right to be Informed: To know whether personal data pertaining to you is being processed.
• Right to Access: To request reasonable access to your personal data held in our systems.
• Right to Rectification: To dispute inaccuracies and have your data corrected.
• Right to Erasure or Blocking: To request the suspension, withdrawal, or removal of your personal information.
• Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, or unlawfully obtained personal data.

8. Children's Privacy

Protecting the privacy of young children is especially important. Serbisyo Kapitbahay does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will make our best efforts to promptly remove such information from our records.

9. Consent & Updates to This Policy

By using our website and application, you hereby consent to our Privacy Policy and agree to its terms. We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business operations. Any updates will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

• Entity: Serbisyo Kapitbahay Platform
• Email: privacy@serbisyokapitbahay.com
• Contact Page: https://serbisyokapitbahay.web.app/contact.html
• Location: Metro Manila, Philippines