Welcome to Serbisyo Kapitbahay ("Platform", "we", "us", or "our"). By accessing or using our website at https://serbisyokapitbahay.web.app, our mobile application, or any associated service, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using the Platform.
If you do not agree with any part of these Terms, you may not access or use the Platform.
1. About the Platform
Serbisyo Kapitbahay is a community-driven digital marketplace operating in the Philippines that facilitates connections between household customers seeking reliable services ("Customers") and independent skilled technicians, handymen, and professionals ("Service Professionals"). The Platform enables service requests, scheduling, quotations, direct messaging, and review management.
2. Eligibility and Account Registration
- Age Requirement: You must be at least 18 years old and capable of forming legally binding contracts to create an account.
- Accurate Information: You agree to provide true, accurate, and complete information during registration and to promptly update your details if changes occur.
- Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- Professional Screening: Service Professionals agree to submit truthful verification documents, including government identification, clearances, and proof of trade qualifications.
3. Service Requests, Pricing, and Booking Workflow
Our platform operates on a transparent, multi-step booking process:
- Request Submission: Customers browse available service categories and submit an on-demand service request or future reservation.
- Review & Acceptance: The selected Service Professional reviews the request details and decides whether to accept or decline.
- Transparent Pricing Breakdown: Upon acceptance, the Service Professional provides a transparent itemized quotation detailing labor costs, materials, and any ancillary fees.
- Approval: Work begins only after the Customer reviews and explicitly approves the provided pricing quotation.
- Completion & Reviews: Once the job is completed, the request is closed, and the Customer can rate and review the service quality.
4. User Code of Conduct
All users—both Customers and Service Professionals—must adhere to community standards of respect, honesty, and professionalism:
- You may not use the Platform for unlawful, fraudulent, or harmful purposes.
- You may not harass, threaten, abuse, or discriminate against other users.
- Customers agree to provide a safe, accessible work environment for scheduled service visits.
- Service Professionals agree to perform requested tasks diligently, honestly, and in accordance with standard safety practices.
5. Independent Contractor Relationship
Service Professionals on Serbisyo Kapitbahay operate as independent contractors and are not employees, agents, joint venturers, or partners of Serbisyo Kapitbahay. We provide the matchmaking and communication software platform. While we conduct identity verification, we do not directly control, supervise, or oversee the physical execution of work on site.
6. Cancellations and Modifications
Both Customers and Service Professionals may cancel or reschedule appointments under reasonable circumstances prior to work commencement. Cancellations must be made promptly through the platform's booking interface to minimize inconvenience to the other party.
7. Intellectual Property
The Platform design, logos, trademarks, text, graphics, software, and underlying code are the exclusive intellectual property of Serbisyo Kapitbahay and its licensors. You may not copy, reproduce, distribute, or create derivative works without our express prior written permission.
8. Third-Party Links & Advertisements
Our website displays third-party advertisements served by Google AdSense and may contain links to external third-party websites or services. We do not endorse, guarantee, or assume responsibility for any third-party products, services, or websites. Please review the respective terms and privacy policies of third-party providers before interacting with them.
9. Limitation of Liability
To the maximum extent permitted by applicable Philippine law, Serbisyo Kapitbahay, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:
- The conduct, acts, or omissions of any Customer or Service Professional on the platform.
- Any work performed, property damage, delays, or injuries occurring during on-site service appointments.
- Any unauthorized access to, alteration of, or loss of user data or transmissions.
- Interruption or cessation of transmission to or from the Platform.
10. Dispute Resolution and Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of Metro Manila, Philippines.
11. Modifications to Terms
We reserve the right to modify or replace these Terms at any time. Significant modifications will be notified via our website or email. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the updated terms.
12. Contact Information
If you have questions, feedback, or legal inquiries concerning these Terms of Service, please contact us at:
- Email: legal@serbisyokapitbahay.com
- Support Form: https://serbisyokapitbahay.web.app/contact.html
- Platform: Serbisyo Kapitbahay